Surfshark Review 2019 – Uncovering the jaw-dropping VPN service

Disclosure: We buy, test, analyze and then present our findings of a VPN service.

What can I say about Surfshark? It’s a phenomenal VPN service. Even though Surfshark is relatively new in the industry, they’ve definitely made a name for themselves.

Full disclosure:
I didn’t think it would turn out to be such a good VPN service. I mean they only have a couple of hundred servers at max.

However, after using it for a week straight, I was blown away by the streaming speed of 9.5Mbps and how good it was with its 800+ servers and that even at an economical price. Netflix worked like a charm and so did Torrenting which ended up at 3.01Mbps downloading speed on the Canadian server.

Oh yeah, the apps also worked great and It also passed my IP leak tests without a hitch. Overall their service is on par with big contenders like ExpressVPN and NordVPN. That said, in this SurfShark review, I’m going to talk all about Surfshark, what it has to offer and why it has been shortlisted as among the best VPNs and why should get it right away.

surfshark cta

Is Surfshark VPN a good value for money?

Even though Surfshark offers all the fancy bells and whistles you find in more premium VPN services, their prices are unbelievably affordable.

Surfshark offers three plans, 1 month, 24 months and 12 months plan. Their 1-month plan isn’t all that special and costs a standard price of $11.95, but nonetheless, Surfshark 30 day free trial is also available to make your choice concrete.

Their 24 months plan definitely offers the best value for money. It not only comes with a 71% discount but also comes at the cheapest price of $3.49. That’s the lowest in the entire industry.

That’s not all, their 12 months plan also comes with a staggering 50% discount and only costs a mere $5.99 a month.

Here is the current pricing plan of Surfshark:

Surfshark-pricing-plan-2019

Surfshark User reviews

Although Surfshark has gotten quite famous in the last few months, people still don’t know much about it.

Even though I’m totally sold over their service, I still decided to check out Surfshark review Reddit to see what other user think about this service.

I found one Reddit comment that never even heard of Surfshark.

Another Reddit user by the name of GumboBenoit was reluctant to try out the service because of it being relatively new.

I found another thread that talked about speed drops in Surfshark VPN review of 2019.

One Reddit user by the name of BulkyCelebration mentioned that they only experienced a slight drop in speeds after connecting to Surfshark.

Based on all the user reviews and comments I found online, Surfshark definitely requires more visibility.

Surfshark review based on Reddit

Aside from the comments mentioned above, I found a few positive comments about Surfshark over at Reddit.

One Reddit user by the name of ColdEntertainer was seriously impressed by the unlimited simultaneous connection that Surfshark offers.

Comment from discussion .

Another user by the username mad4stream admired Surfshark’s low prices, fast speeds, and Netflix unblocking capabilities.

Surfshark In-depth review

Now I’m going to talk about all the features which have to be mentioned in review Surfshark VPN, its data logging policy, customer support, speeds, and device compatibility.

Let’s begin with speeds and servers, shall we?

Speeds and server network

Let’s talk about their servers first. At the moment their server park isn’t as massive as some of the other VPN giants in the industry. They offer 800+ servers in 50 countries around the world.

This isn’t much but it’s definitely not less either. I also like the fact that they’ve strategically placed their servers to cover as much ground as possible. They offer multiple servers in Europe, The Americas, Asia Pacific, and The Middle East. Even though Surfshark offers comparatively fewer servers, it still has an edge over its competitors.

How?

Well because they offer faster speeds thanks to their servers being new and less crowded. Take a look at their server coverage down below.

surfshark servers and speed review
Surfshark has 800+ servers in 50 countries

Now let’s talk about real-world speeds.

Surfshark VPN speed review managed to offer pretty amazing speeds. For this review, I tested the ping, upload and download speeds of Surfshark using my 12 Mbps office internet connection.

internet connection for surfshark review speed test
Internet connection speed

I know it’s not much but it’s perfect for the review. To keep things concise, I tested the speeds on the following server locations:

  1. USA
  2. UK
  3. Canada

U.S server (Miami, FL)

The U.S server of Surfshark offered phenomenal speeds. It never felt like I was even connected to a VPN server. After connecting to the Miami, FL server, I only noticed a slight drop in my original speeds.

Take a look at the screenshot below.

surfshark usa server speed test

U.K server (London)

The London severs also managed to offer pretty impressive speeds. That said, the speed drop was a bit more than the U.S server. However, it’s not a deal breaker.

Check out the screenshot below.

surfshark uk server speed test

Canada server (Toronto, ON)

The Canadian server of Surfshark also didn’t disappoint me. It also managed to offer noteworthy download and upload speeds.

surfshark canada server speed test

Surfshark Data logging policy

Surfshark offers a strict no data logging policy. They’re headquartered in the British Virgin Islands so they technically don’t have to abide by data retention laws. On paper this sounds satisfying, however, a lot of VPN providers nowadays falsify this claim.

To see if they truly didn’t log any user data, I decided to deconstruct their Privacy policy.

The “What information is collected” heading of their Privacy policy clearly states the information that they don’t collect:

  1. IP addresses
  2. browsing history
  3. session information
  4. used bandwidth
  5. connection timestamps
  6. network traffic and other similar data
surfshark-privacy-policy
Surfshark privacy policy

They also don’t collect Personal information. According to their Privacy policy, they only collect User email address, encrypted password and basic billing information at the time of account creation.

Aside from that, Surfshark stores Diagnostic data for product improvement. This is pretty standard and most app developers ask for this information anyways.

surfshark-privacy-policy-information-collection
Surfshark privacy policy

For further reassurance, I also checked out their FAQ page. They clearly state what information they don’t collect.

  1. Incoming and outgoing IP addresses
  2. Browsing, downloading or purchasing history
  3. VPN servers you use
  4. Used bandwidth
  5. Session information
  6. Connection timestamps
  7. Network traffic

OverallI’m highly impressed by the level of transparency that Surfshark offers.

Devices, OS and Apps supported

Compatibility wise Surfshark is rather diverse. You basically get support for all mainstream mobile and desktop platforms. Chrome, FireFox, Android, iOS, Windows, Mac OS, and Linux are all compatible with Surfshark.

Other than the above-mentioned platforms, Surfshark is also compatible with Amazon Fire TV. That said, what you won’t find is the native apps for other devices such as routers, casting devices, and even gaming consoles.

However, you can still protect these devices by configuring the Surfshark VPN on your router. As I said, there isn’t a dedicated Surfshark app for routers so you’ll have to manually set it up.

Don’t worry though there is a tutorial available on their website. The only thing is, you do need a router that supports OpenVPN protocol or DD-WRT/Tomato firmware in order to setup Surfshark VPN on it.

Overall I think they should consider adding support for other devices to their apps repertoire.

Customer Support

Surfshark offers the best customer support I’ve seen in a really long time.

With other VPN providers, you typically either have to face sluggish live chat support or have to wait for days to get a response via email ticketing. However, with Surfshark, I didn’t experience both of it. Their support representatives weren’t just quick they also knew what they were actually talking about.

Here a screenshot of a quick chat I had with their customer support:

surfshark-customer-support
Surfshark customer support review

I loved how polite their customer representative was. Overall, I’m highly pleased with Surfshark’s customer support.

Technical security features review of Surfshark

Security-wise Surfshark is pretty well equipped. Even as a small VPN provider, they still offer top of the line encryption and privacy features.

Speaking of features, Military-grade 256-bit encryption is standard in every subscription plan of Surfshark and so is Zero-knowledge DNS. They also offer a nifty kill switch to keep your identity totally secure.

One thing I really found interesting in Surfshark is their Multihop technology. This is a feature we’re used to seeing in top VPN providers. It’s nice to see Surfshark including this feature in such a budget VPN.

Surfshark also offers industry benchmark encryption protocols such as IKEv2 and even the mighty OpenVPN. It seriously doesn’t get better than this. Aside from offering cutting edge privacy features, Surfshark also offers an extra value-added feature called “CleanWeb”. Basically, this feature blocks unwanted ads, trackers and even malware threats.

Overall, I’m highly impressed by the level of features that are included in Surfshark.

surfshark cta

Final verdict!

So, do I recommend Surfshark? Absolutely!

They might not have been in the industry for too long but they’ve certainly created a name for themselves.

How so?

Well their features are on par with industry giants, they easily unblock all major streaming services and they certainly don’t log user data. That’s the perfect recipe for a premium VPN service.

The only thing they need to improve right now is their server park. 800+ server isn’t enough to compete with industry leaders. They also need to add support for other devices as well.

What do you guys think about this service after reading SurfShark review? Do you think it’s worth getting? Let us know in the comments below for us to improve our review.

2 thoughts on “Surfshark Review 2019 – Uncovering the jaw-dropping VPN service

  • Good review, I was also amazed by Surfsharks speeds, even though my ping never goes lower than 9ms (unlike yours) but that’s important to me only because I’m a gamer. Server amount for sure could be somewhat higher but they’re all over the world so there’s no troubles bypassing geo-blocks in need. I started using it like 4 months ago and now I hear more and more about them, looks like they’re going to the right direction.

    • That is exactly right, at times the speeds are inconsistent with Surfshark. They are now having 800+ servers which is phenomenal as far as a new service is concerned.

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